Due to the nature of digital products, all sales are final. Once your digital invitation has been delivered, it is not eligible for returns, exchanges, or refunds.
At Wekreator, we take pride in creating personalized digital invitation cards that add joy and elegance to your special occasions. Our commitment to quality and client satisfaction is reflected in the following Return & Refund Policy:
Digital Product Nature
Our products are digital and fully customized to your event details and preferences. They are delivered electronically via email, WhatsApp, or download link. As these are personalized digital goods, returns, exchanges, or refunds are not possible once the product has been delivered.
Personalization and Revisions
We understand the importance of accuracy for your event details. Before final delivery, we provide multiple revision rounds to ensure the design and content are correct. It is the client’s responsibility to carefully review proofs and request adjustments during the revision process. Once you approve the final design and the digital file is delivered, further edits cannot be made.
Customer Support
Our support team is always ready to assist you with any questions or technical concerns regarding your order. If you need help during the design process or encounter delivery issues, please reach out, and we will provide the necessary assistance.
Cancellations
Orders may only be canceled before the design process begins. Once work has started, cancellations cannot be accepted due to the personalized nature of our services.
Important Notes
- For caricature designs, once the caricature is completed, the pose or attire cannot be completely changed. Other modifications must be shared together in one request.
- For video and caricature invitations, the theme cannot be changed after it has been confirmed during the initial discussion.
Refund Policy
- Payments are non-refundable under all circumstances.
- Full payment (100%) is required in advance to begin work.
By placing an order with Wekreator, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
We thank you for understanding our policies. Our priority is to provide exceptional digital invitations that exceed your expectations. If you need further clarification or assistance, please feel free to contact us.